Year : 2019 | Volume
: 8 | Issue : 1 | Page : 191-
Causes of conflict between clinical and administrative staff in hospitals
Mohammad Panahi Tosanloo1, Davoud Adham2, Batoul Ahmadi1, Abbas Rahimi Foroshani3, Abolghasem Pourreza4
1 Department of Health Management and Economics, School of Public Health, Tehran University of Medical Sciences, Tehran, Iran
2 Department of Public Health, School of Public Health, Ardabil University of Medical Science, Ardabil, Iran
3 Epidemiology and Biostatistics, School of Public Health, Tehran, University of Medical Sciences, Tehran, Iran
4 Health Promotion and Education, School of Public Health, Tehran University of Medical Sciences, Tehran, Iran
BACKGROUND: Providing the high-quality services in hospitals depends on to minimize conflict between all members within a health team. This study aimed to identify the causes of conflicts experienced by clinical and administrative staff in hospitals.
METHODS: A cross-sectional study was carried out in 2018. The sample included 320 clinical and administrative staff from six hospitals affiliated to Ardabil University of Medical Sciences that were selected using two-step clustering sampling method. Data collection was accomplished by self-administered questionnaires. Descriptive statistics, t-test, and ANOVA were used for data analysis.
RESULTS: Total conflict score revealed that clinical staff had higher levels of perceived conflict than administrative staff. In terms of organizational position, the study results showed a significant difference in the reported conflict between nurse groups and other groups (physicians and paramedical, administrative, financial, and logistic staff). The most important causes of conflict in the viewpoint of clinical staff were organizational and job characteristics (3.54 ± 1.28), poor management (3.51 ± 1.12), and inefficient communication system (3.42 ± 1.33). For administrative staff, on the other hand, poor management (3.18 ± 1.33), inefficient communication system (3.17 ± 1.36), and attitudes and perceptions (3.06 ± 1.41) were shown to be paramount factors.
CONCLUSION: Clinical and administrative staff of hospitals are like parts of a train track. The irrational relationship between them will result in distortion and lower quality of services. Therefore, effective strategies to decrease staffs' experience of conflict need to be developed. This might create a healthier and more productive work environment which positively affects the care quality.
Dr. Abolghasem Pourreza
Department of Health Promotion and Education, School of Public Health, Tehran University of Medical Sciences, Tehran
|How to cite this article:|
Panahi Tosanloo M, Adham D, Ahmadi B, Rahimi Foroshani A, Pourreza A. Causes of conflict between clinical and administrative staff in hospitals.J Edu Health Promot 2019;8:191-191
|How to cite this URL:|
Panahi Tosanloo M, Adham D, Ahmadi B, Rahimi Foroshani A, Pourreza A. Causes of conflict between clinical and administrative staff in hospitals. J Edu Health Promot [serial online] 2019 [cited 2020 Aug 6 ];8:191-191
Available from: http://www.jehp.net/article.asp?issn=2277-9531;year=2019;volume=8;issue=1;spage=191;epage=191;aulast=Panahi;type=0